Happy Express

For any package loss and/or damage that occurs when using the delivery service from Happy Express and occurs due to Happy Express's negligence, Happy Express service users will get insurance coverage benefits as specified below

1. Submissions for damage and/or loss of packages belonging to the User cannot be submitted for the following items:
1. These are goods that are included in Prohibited Goods and High Value Goods as determined by Happy Express.
2. Valuable documents include but are not limited to: Certificates of Ownership and/or Certificates of Ownership Rights (SHM) and Certificates of Building Use Rights (HGB), Proof of Motor Vehicle Ownership (BPKB), Certificates of Graduation (for example diplomas, academic transcripts and other certificates), Passport, Visa, Bank Deposit Certificate, Bonds and Vouchers (MAP, Game, etc).
3. Goods that are not packaged in accordance with the provisions of Happy Express packaging by taking into account the nature of the goods.
4. Wet food or cooked food that will spoil within a maximum of 1x24 hours or food that requires a special temperature for storage.
2. Happy Express is not responsible and provides reimbursement for claims submitted for the following:
1. Loss of use on Packages that are not physically damaged.
2. Packages are delayed, lost or damaged due to force majeure such as natural disasters, riots, rebellions, and other circumstances beyond HAPPY EXPRESS's control.
3. All damage and technical risks to the Package in the form of machinery and electronic goods that occur during the delivery process by HAPPY EXPRESS which causes the Package to not function.
4. Lost opportunity to gain profit as a result of loss, damage, and/or delay in package delivery.
5. Detention, confiscation or destruction of packages by authorized parties including but not limited to: Customs, Quarantine, Police, Attorney, and other authorized agencies.
3. Only valid for shipments registered in the Happy Express system.
4. The user must comply with all applicable claims filing conditions including but not limited to the terms and conditions of Happy Express insurance and partner insurance companies from Happy Express to obtain compensation for loss and/or damage to packages.
5. Approval or rejection as well as the amount of reimbursement is the absolute and inviolable authority and policy of the Insurance partner company used by Happy Express.
6. Compensation will be given directly from the Insurance company to the User's account, therefore the User declares that the User's account number provided to Happy Express is correct and appropriate. Happy Express is not responsible for the wrong account number provided by the User.
7. Insurance protection for the User's package is only valid during the delivery service starting from the time the item has been handed over by the User to Happy Express until it is received by the Recipient or Substitute Recipient.
8. Submission of claims can be made by the Sender or Recipient or parties registered in Happy Express's system as ordering the package delivery service.
9. Happy Express is not obligated to process the submission of claims submitted by Users in the event that the claim is filed after passing the claim filing limit including but not limited to information or documents that need to be attached in submitting the claim.
10. Happy Express will process claims submissions from Users with an estimated time of 6 (six) to 14 (fourteen) working days since the complete documentation is received by Happy Express. Replacement Value Under IDR 5,000,000, - Maximum 6 working days. Replacement Value Above IDR 5,000,000, - Maximum 14 working days.

Claim Submission Procedures

In the event that there is damage and/or loss of the package sent through the Happy Express service and using insurance from Happy Express, the User can submit a report on damage and/or loss of the package through the claim feature on the Happy Express Mobile Apps with the following conditions:

1. Claim Submission Deadline
• Damaged Goods
  Users can file a claim for package damage starting from the time the package is received by the Recipient up to a maximum of 1 x 24 hours from the time the package is received by the Recipient or Replacement Recipient according to what is recorded on Happy Express's system.
• Goods
  Users can file for loss of packages starting from the estimated time of delivery. Submissions lose up to 7x24 hours from the estimated time of receipt.
2. Complete Claim Submission Documents
   Users are required to complete the documents below as supporting documents in submitting claims for damage and/or loss of packages.
• Goods Damage Claim Submission Documents
1. Order ID / Receipt Number (Airway Bill).
2. Reasons for Submitting a Claim along with a chronology of events or additional details.
3. Photo of ID card owner / claimant.
4. Claim Recipient Account Information and Details (Mandatory According to Claimant Identity).
5. Photo of proof of ownership of the package/invoice/proof of payment.
6. Photos of the package as a whole as well as photos of the damage parts clearly.
7. Photo of invoice for package repairs in the event that damage to the package can still be repaired (maximum reimbursement is according to the repair price but still taking into account the type of insurance protection chosen).
8. Damaged goods are sent to the address specified by Happy Express (if required by the insurer, specifically for the electronics and automotive categories)
• Lost Goods Claim Submission Documents
1. Order ID / Receipt Number (Airway Bill/AWB).
2. Reasons for Submitting a Claim along with a chronology of events or additional details.
3. Photo of ID card owner / claimant.
4. Claim Recipient Account Information and Details (Mandatory According to Claimant Identity).
5. Photo of proof of ownership of the package/invoice/proof of payment.
6. Photos of the package as a whole clearly (for items received in incomplete conditions in one package).

In submitting a claim for package damage and/or loss, the User must provide detailed information related to the package damage and/or loss experienced and prepare the requested documents. Users as claimants must write detailed product specifications in the name column (example: Samsung S10, Black, 128GB, 1 Unit) Happy Express and Happy Express insurance partners may at any time request other relevant supporting documents in connection with submitting claims for loss and/or damage to packages required for further inspection.

3. Maximum Compensation Limit:
   If the User can include an invoice for the package and is declared appropriate by the partner insurance company from Happy Express, the User will be reimbursed as Full Declare with a maximum reimbursement for Standard Protection of Rp. 500,000, - (five hundred thousand Rupiah) and for Extra Protection of Rp. 10,000,000,- (ten million Rupiah). If the User cannot include an invoice for the package or the invoice attached does not match the claim submitted, the User will receive a replacement as a Not Declare with a maximum replacement according to the type of goods taking into account the actual type of goods sent in the table below.

If the Package is not a new item (used), then the conditions for replacement are as follows:
Table of Compensation if Damaged > 75% of the Sum Assured Condition

Information	Insurance
1-6 Months from purchase date	100 %
6-12 Months from the purchase date	85 %
12-18 Months from the purchase date	70 %
18-24 Months from the date of purchase	55 %
More than 24 Months from the date of purchase	40 %

This insurance service is supported by licensed Salvus Inti and supervised by the Financial Services Authority

• Email CS Salvus Inti : CS@salvus.co.id
• Whatsapp CS Salvus Inti : +62 821-1335-3479